Billing Terms and Conditions

Effective Date: July 24, 2025

Welcome to Viaroi. These Billing Terms and Conditions outline how we process payments and manage billing-related matters on our website. By placing an order on our site, you agree to the following terms.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay (if available at checkout)

  • Other secure payment gateways as displayed on our website

All transactions are processed in USD ($) unless otherwise specified at checkout.

2. Order Confirmation

After placing your order, you will receive an order confirmation email with a summary of your purchase. If you do not receive this email within a few minutes, please check your spam or promotions folder, or contact us at sale@viaroi.com.

3. Billing Accuracy

You agree to provide current, complete, and accurate billing and account information for all purchases made on our website. If your payment method is declined or there is a billing error, your order may be delayed or canceled.

Viaroi reserves the right to cancel any order if:

  • The billing information provided is false or unverifiable

  • Fraudulent activity is suspected

  • Payment is not authorized by the issuing bank or payment gateway

4. Price Changes & Taxes

All prices listed are in U.S. Dollars and do not include applicable taxes or duties unless otherwise stated.

  • Sales tax may apply to certain orders depending on your shipping address and local regulations.

  • International customers are responsible for any applicable customs duties, VAT, or import taxes.

Viaroi reserves the right to adjust product prices at any time without prior notice. The price charged will be the price in effect at the time of order placement.

5. Secure Payment Processing

We use industry-standard encryption and security measures to protect your personal and payment information. All payment data is handled securely through our third-party payment processors.

6. Unauthorized Charges

If you believe your card was charged in error or without your authorization, please contact us immediately at sale@viaroi.com or call +1 (703) 550-2329 so we can investigate the issue.

7. Refunds & Billing Disputes

All refunds are processed in accordance with our Return & Exchange Policy (please link to your policy).

  • Refunds will be issued to the original payment method used at checkout.

  • Refunds typically appear in your account within 5–10 business days, depending on your bank.

For any billing disputes or discrepancies, please contact us within 14 days of your order confirmation.

8. Contact Information

For billing inquiries, please contact us:

  • Email: sale@viaroi.com

  • Phone: +1 (703) 550-2329

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

  • Mailing Address:
        Viaroi
        87 West Pierpont St, Apt 1
        Kingston, NY 12401, USA