At Viaroi, we are committed to providing a smooth and reliable shipping experience for all our customers. We specialize in stylish and functional hair accessories, including barrettes, bobby pins, claw clips, French pins, headbands, and ponytail holders. Please review the shipping details below to understand how and when your order will arrive.
Processing Time
Orders are typically processed within 1–3 business days after purchase. During high-volume periods (such as holidays or major sales), processing may take an extra day or two.
Estimated Delivery Time & Shipping Fees
| Region | Countries | Shipping Cost | Estimated Shipping Time |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free for orders over $59.99; $12.99 for orders under $59.99 | 7–15 business days |
| Europe | UK, France, Germany, Spain, and other European countries | Free for orders over $59.99; $12.99 for orders under $59.99 | 7–15 business days |
| Middle East | UAE, Saudi Arabia, and other Middle Eastern countries | Free for orders over $59.99; $12.99 for orders under $59.99 | 7–15 business days |
| Oceania | Australia, New Zealand | Free for orders over $59.99; $12.99 for orders under $59.99 | 7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free for orders over $59.99; $12.99 for orders under $59.99 | 7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American countries | Free for orders over $59.99; $12.99 for orders under $59.99 | 7–15 business days |
Please note: Delivery delays may occur due to customs inspections, carrier disruptions, or unforeseen logistical challenges. We appreciate your patience during such times.
Shipping Options
We offer standard international shipping. If you prefer express or tracked options, additional shipping fees may apply. These will be calculated at checkout based on your shipping address.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with your tracking number and instructions on how to track your shipment.
Incorrect Address
Please double-check your shipping address before placing an order. Viaroi is not responsible for packages lost or undelivered due to incorrect or incomplete address details provided during checkout.
Customs & Import Duties
Customs fees or import duties may apply depending on your country's laws and regulations. These charges are not included in your item’s price or the shipping fee and are the customer’s responsibility.
Contact Us
If you have any questions or concerns about your shipment, feel free to contact our support team:
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Email: sale@viaroi.com
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Phone: +1 (703) 550-2329
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Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
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Address: 87 West Pierpont St, Apt 1, Kingston, NY 12401, USA