What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay/Google Pay (where available).
Is my payment information secure?
Yes. All transactions are securely processed using encrypted payment gateways. We do not store or have access to your full payment details.
Why was my payment declined?
Payment may fail due to incorrect billing information, insufficient funds, or restrictions from your card issuer. Please double-check your details or try another method.
Will I be charged sales tax or customs fees?
Sales tax may apply depending on your location. International customers may be responsible for customs duties or import taxes.
How long does it take to process and ship my order?
We typically process orders within 1–3 business days. Delivery takes 7–15 business days depending on your location.
Can I cancel or change my order after placing it?
Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll try to accommodate changes. Once shipped, we cannot modify or cancel.
What is your return & exchange policy?
You may return or exchange items within 30 days of delivery if they are unused and in original condition. Please see our Return & Exchange Policy for full details.
My item arrived damaged or incorrect — what should I do?
Contact us within 7 days of delivery with photos of the issue. We’ll gladly send a replacement or issue a refund at no extra cost.