HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Below is the progress of your order:First: After you finish placing your order, it will be captured and transfer to "Processing" process. This process would take 1-3 days to complete.Second: After the "Processing" process, your order will be ready to be shipped out. We will send you the tracking number via the email that you used when placing your order.Delivery time will take up to 7 - 5 business days.* Please note that shipping in Holiday season would take 1 - 3 business days more than usual.Since an order needs up to 3 weeks to be delivered, please reach out to us if that period has passed.
HOW CAN I TRACK MY ORDER?
After we have shipped your order out, an email which is entitled "A shipment from order #xxxxx is on the way" will be sent to the email that you used when placing your order.After that, click to the blue button "View your order" then you will land on your order's status page where you can track your order.To Track your order simply take the tracking number provided and paste it into tracking app (https://www.17track.net/en)Simply click enter on the tracking code provided on the tracking page to check your order's status.**Please note after receiving your tracking number it can take up to 2-3 days for the tracking to update**
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 24-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
How to Cancel your Order!
Viaroi allows up to 24 hours for customers to cancel there Order or change an address.To cancel your order for what ever reason please contact our support staff at help@viaroi.comAll cancelations will need to take place within 24 hours of purchase, after this timeframe the order will begin processing and shipment.
STILL NEED HELP?
Can not find the answer you need? Contact us: help@viaroi.com
Where do we ship from?
All products and shipments will be shipped from China or Usa.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
WHICH CURRENCY ARE YOU USING ON YOUR WEBSITE?
Our products are set in US Dollar. Fortunately, our system will automatically convert it for you, don't worry!
STILL NEED HELP?
Can not find the answer you need? Contact us: help@viaroi.com
WHY COULDN'T I COMPLETE MY ORDER BECAUSE OF "ZIP CODE DOES NOT MATCH" ERROR?
This error typically occurs when the billing address entered does not match what is on file with your financial institution.Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your issuer bank to figure it out.