Shipping & Delivery

At Viaroi, we are committed to making your shopping experience seamless and enjoyable. We carefully handle and ship all orders to ensure they arrive safely and on time. Please review our detailed shipping policy below:

Order Processing Time

• Processing Time: Once your order is placed, it will be processed within 1–3 business days. This includes payment verification, order preparation, and packaging.

• Business Days: Our business days are Monday through Friday, excluding weekends and holidays.

Shipping Method & Delivery Time

• Shipping Method: All orders are shipped via Standard Shipping.

• Estimated Delivery Time:

  • Domestic (U.S.): Orders are expected to arrive within 7–15 business days.

  • International: Delivery times may vary depending on the destination country, customs processing, and local delivery services. Please note that international shipping may take longer.

• Delivery Delays: Please be aware that delivery times are estimates. Unexpected delays such as weather conditions, customs clearance, or other external factors may cause shipping delays.

Free Shipping

• Eligibility for Free Shipping: We are pleased to offer free shipping worldwide on orders over $59.99 USD. This offer applies to all regions we ship to, excluding countries under international sanctions.

• Shipping Fee for Orders Under $59.99: For orders under $59.99 USD, a flat shipping fee of $9.99 USD will apply to all destinations worldwide.

International Shipping & Delivery

• Global Shipping: We offer international shipping to most countries, excluding those under international sanctions.

• Customs & Import Taxes: Customs duties, taxes, and import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the order total at checkout. We recommend checking with your local customs authority for more information before placing your order.

• Restricted Areas: Due to various legal and shipping restrictions, we cannot ship to countries under sanctions or embargoes. If you're unsure whether we can ship to your country, please feel free to contact us directly.

Order Tracking

• Tracking Your Order: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment in real time.

• Tracking Updates: It may take up to 24 hours for tracking information to be available in the carrier’s system.

Multiple Shipments

• Separate Shipments: If your order includes items from different warehouses, we may ship them separately to expedite delivery. In such cases, you will receive separate tracking numbers for each shipment.

Order Changes & Cancellations

• Changes to Orders: If you need to make changes to your order (such as updating your shipping address or changing an item), please contact us within 24 hours of placing your order.

• Cancellations: Orders that have not yet been processed can be canceled upon request. Once an order has been shipped, we are unable to cancel or modify it.

Delivery Issues & Lost Packages

• Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to pick it up from the carrier, we will notify you. You can request a re-shipment, but additional shipping fees will apply.

• Lost or Stolen Packages: If your package is lost or stolen during shipping, please contact us immediately. We will investigate the issue and work with the carrier to resolve it. However, please note that Viaroi is not responsible for lost or stolen packages once they are marked as "delivered" by the carrier.

Contact Us

If you have any questions or need further assistance, please feel free to contact our customer support team at help@viaroi.com. We’re here to help!

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Summary of Key Shipping Details

Important Notes

• Shipping Address: Please ensure that your shipping address is accurate at checkout. Viaroi is not responsible for delays or losses due to incorrect or incomplete address information.

• Non-Refundable Shipping Fees: Shipping fees are non-refundable.

• Customs Charges: Please check your local customs laws for any additional charges that may apply to your order.

By following this detailed shipping policy, we aim to provide a transparent and efficient shopping experience for all our customers.